Book one of our carpet cleaning services in Waterloo, SE1 and we will give you fast and professional help at prices that won't break your bank balance.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions govern the provision of carpet and upholstery cleaning and related services by Carpet Cleaning Waterloo to customers within its service areas in and around Waterloo, London. By booking or receiving any services from us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, organisation, tenant, landlord, letting agent or other party who requests or receives services from Carpet Cleaning Waterloo.
Services means any carpet, rug, upholstery, mattress, hard floor, stain removal, end of tenancy cleaning, or related cleaning services provided by Carpet Cleaning Waterloo.
Premises means the property, building or area where the Services are to be carried out.
Booking means a confirmed request for Services made by the Customer and accepted by Carpet Cleaning Waterloo.
Carpet Cleaning Waterloo provides professional carpet and related cleaning services within Waterloo and neighbouring areas. The exact Services to be provided will be as agreed during the booking process and confirmed in writing where applicable.
Any descriptions of Services, methods or outcomes are intended as a general guide only. While every reasonable effort is made to provide high-quality results, final outcomes may vary depending on the condition, age, material, and previous treatment of carpets and other items.
3.1. Bookings can be requested by the Customer through our online enquiry form or other available booking channels as specified on our website from time to time.
3.2. When making a booking request, the Customer must provide accurate and complete information regarding the Premises, the type and quantity of items to be cleaned, access arrangements, parking availability, and any specific concerns such as heavy soiling, stains, or delicate materials.
3.3. A booking is not confirmed until Carpet Cleaning Waterloo has acknowledged acceptance of the booking and, where required, received any applicable deposit. We reserve the right to decline any booking request at our discretion.
3.4. Any times or dates for the Services are provided in good faith but are estimates only and may be subject to change due to traffic, operational issues, or unforeseen circumstances. We will endeavour to inform the Customer as soon as reasonably practicable of any necessary change to the appointment time.
4.1. The Customer must ensure that Carpet Cleaning Waterloo operatives have safe and reasonable access to the Premises at the agreed time, including any necessary keys, codes or entry instructions.
4.2. The Customer is responsible for ensuring that electricity and water are available at the Premises where required for the completion of the Services.
4.3. The Customer must remove small items, breakables, personal possessions and valuables from areas to be cleaned prior to the arrival of the operatives. Where reasonable, heavier furniture may be moved by the Customer or, at our discretion, by our operatives, but this is not guaranteed and may be limited for health and safety reasons.
4.4. The Customer must inform Carpet Cleaning Waterloo of any known risks or issues at the Premises, including loose floor coverings, fragile items, pre-existing damage, or areas of particular concern.
5.1. Prices are normally based on the information provided by the Customer at the time of the booking request. Quotations are given in good faith but are subject to revision if the information supplied is incomplete or inaccurate.
5.2. If on arrival the scope of work is substantially different from that originally described, Carpet Cleaning Waterloo reserves the right to adjust the price accordingly or to decline to perform some or all of the Services. Any revised pricing will be discussed with the Customer before work proceeds.
5.3. All prices are quoted in pounds sterling and may be subject to applicable taxes as required by law.
6.1. Unless otherwise agreed in writing, payment for the Services is due immediately upon completion of the work on the day of service.
6.2. We accept the payment methods indicated on our website from time to time, which may include cashless options such as bank transfer or card payments. We do not accept payment by cheque unless expressly agreed in advance.
6.3. For certain bookings, including larger jobs or commercial work, Carpet Cleaning Waterloo may require a deposit or full prepayment before the scheduled appointment. Details of any such requirement will be communicated during the booking process.
6.4. In the event of late payment by a business Customer, Carpet Cleaning Waterloo reserves the right to charge interest and reasonable administration fees in accordance with applicable UK legislation relating to late payment of commercial debts.
7.1. The Customer may cancel or request to reschedule a booking by giving notice to Carpet Cleaning Waterloo via the same channel used to make the booking or by other available communication methods specified on our website.
7.2. For standard residential bookings, if the Customer cancels or reschedules with at least 24 hours notice before the scheduled start time, no cancellation fee will usually apply and any deposits paid may be transferred to a future booking or refunded at our discretion.
7.3. If the Customer cancels or reschedules a booking with less than 24 hours notice, Carpet Cleaning Waterloo reserves the right to charge a late cancellation fee, which may be up to a reasonable percentage of the quoted service price to cover administrative and scheduling costs.
7.4. If our operatives attend the Premises at the agreed time and are unable to gain access, or if the Customer is not present where necessary to provide access, this may be treated as a same-day cancellation. In such cases, a call-out or cancellation fee may be charged.
7.5. Carpet Cleaning Waterloo reserves the right to cancel or reschedule a booking due to operational reasons, staff illness, safety concerns, severe weather, or other factors beyond our reasonable control. Where this occurs, we will notify the Customer as soon as reasonably practicable and offer an alternative appointment. We shall not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
8.1. Carpet Cleaning Waterloo will perform the Services with reasonable care and skill, using appropriate equipment and cleaning methods suitable for the type of items and materials being treated.
8.2. The Customer acknowledges that certain stains, odours or damage may be permanent and cannot be fully removed by cleaning. We do not guarantee complete removal of all stains or marks, particularly where they are old, have been treated with incorrect products, or involve substances that cause permanent discolouration.
8.3. Drying times for carpets and upholstery vary depending on ventilation, humidity, fibre type and level of soiling. Any estimated drying times are indicative only and not guaranteed.
8.4. The Customer should avoid walking on freshly cleaned carpets with outdoor shoes and should take care when moving furniture back onto damp carpets or fabrics to prevent staining or damage.
9.1. Carpet Cleaning Waterloo takes reasonable care when providing Services. However, the Customer must inform us of any pre-existing damage, defects, or areas of concern prior to the start of the work.
9.2. We shall not be liable for any pre-existing damage or for any wear and tear that becomes visible as a result of cleaning. This includes, without limitation, loose threads, shading, pile distortion, colour loss due to previous cleaning, or deterioration of weakened fabrics or backing.
9.3. Our liability for any direct damage caused by our negligence while providing the Services shall be limited, to the extent permitted by law, to the lesser of the cost of repairing the damage or the current actual value of the item, taking into account age, condition and fair wear and tear.
9.4. Carpet Cleaning Waterloo shall not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of enjoyment, or loss of opportunity arising out of or in connection with the Services.
9.5. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable UK law.
10.1. If the Customer is dissatisfied with any aspect of the Services, they should contact Carpet Cleaning Waterloo as soon as possible and, in any event, within 48 hours of completion of the work, providing a clear description of the issue.
10.2. We may request photographs or further information and, where appropriate, arrange a revisit to the Premises to inspect the work. Any revisit will normally be scheduled within a reasonable time and during regular working hours.
10.3. Where a complaint is justified and relates directly to the quality of the Services provided, Carpet Cleaning Waterloo may at its discretion offer a re-clean of the affected areas, a partial refund, or another suitable remedy. This shall be the Customer’s sole and exclusive remedy for service-related issues, to the extent permitted by law.
11.1. Carpet Cleaning Waterloo will comply with applicable UK waste management and environmental regulations relevant to the type of Services provided.
11.2. In the course of carrying out the Services, general waste such as used cleaning materials, small debris and packaging may be generated. Unless otherwise agreed, such routine waste will be removed or disposed of by our operatives in accordance with our working practices and relevant regulations.
11.3. Where Services involve the removal of larger quantities of waste, bulky items, or materials not reasonably classed as standard cleaning waste, separate charges and arrangements may apply. Any such arrangements will be discussed with the Customer in advance.
11.4. The Customer is responsible for ensuring that any hazardous substances, including but not limited to chemicals, sharp objects, medical waste or other regulated materials, are not left in areas where the Services are to be performed unless prior written agreement has been made. Carpet Cleaning Waterloo reserves the right to refuse to handle or remove any materials that present a risk to health, safety or the environment.
12.1. Carpet Cleaning Waterloo operates in accordance with relevant UK health and safety legislation and aims to ensure that work is carried out safely for both operatives and Customers.
12.2. The Customer must not ask our operatives to undertake any task that is unsafe, outside the agreed scope of work, or beyond the capabilities of the equipment provided.
12.3. Where our operatives reasonably consider that a situation at the Premises presents a risk to their safety or to others, they may suspend or cancel the Services. In such circumstances, Carpet Cleaning Waterloo will discuss alternative arrangements where possible.
13.1. Carpet Cleaning Waterloo will collect and process personal data from Customers only to the extent necessary to manage bookings, deliver the Services, take payment, and communicate with Customers.
13.2. We will take reasonable steps to keep personal data secure and to comply with applicable data protection laws in the United Kingdom.
14.1. Carpet Cleaning Waterloo may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that particular engagement.
14.2. Any changes to these Terms and Conditions will be effective when posted on our website, unless otherwise stated.
15.1. These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
15.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Carpet Cleaning Waterloo.
16.1. If any provision of these Terms and Conditions is found by a court or regulatory authority to be invalid, unlawful or unenforceable, such provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
17.1. These Terms and Conditions, together with any written confirmation of booking or service schedule provided by Carpet Cleaning Waterloo, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or agreements, whether written or oral.
17.2. No variation of these Terms and Conditions shall be binding unless agreed in writing by Carpet Cleaning Waterloo.
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